From one app's support queue to preferred vendor for Datacolor's B2C division in four months

The problem

Datacolor has made color-measurement instruments since 1970. More than a million creatives use its Spyder calibrators, and over 10,000 companies rely on its tools. Its consumer products – the LightColor Meter for photographers, the ColorReader for matching paint colors – are Bluetooth devices that live or die by their companion apps.

In March 2024, Datacolor needed someone to take over support of the LightColor Meter app from a previous vendor. One app and a support queue.

What we built

• Took over support of the LightColor Meter app from the previous provider and kept releases going.
• Within four months, took over the ColorReader app, used by more than 200,000 people to match paint across every major brand.
• Work across the Spyder product line, Datacolor’s core display-calibration business.
• UX/UI design for the mobile products.
• Internal tooling and data collection for Datacolor’s own teams.
• Now: integration into Datacolor’s B2B products and processes.

How we work together

On paper, we work per project with an SLA. In practice, we are part of Datacolor’s product organization. The first contact was a senior product manager; the CTO signed. Trust came from shipping, and the scope grew from one app to the whole mobile portfolio and beyond.

The pattern is the one we look for: start with one contained piece of work, do it well, and let the relationship grow from there.